Privacy Policy

Effective Date: July 1, 2025

This Privacy Policy describes how Prisolis Gaming (“we,” “us,” or “our”) collects, uses, and protects your personal information when you access and use our game servers, website, and related services. By using our services, you agree to the terms outlined in this policy.

Prisolis Gaming is located in Virginia, USA.

1. Information We Collect

1.1 Personal Information

We may collect your IP address when you access our website, game servers, or related services. This information is collected for security, access control, and server administration purposes. We do not collect personally identifiable information (e.g., name or email) unless you voluntarily provide it.

1.2 Usage Data

We may collect non-personal information such as gameplay activity, server preferences, and in-game behavior to improve server performance and community management.

1.3 Third-Party Services

We use Tip4Serv to handle donations and shop purchases. This platform may collect your IP address and require you to authenticate through Discord when making purchases. We encourage you to review Tip4Serv's privacy policy for information on their data handling practices.

Additionally, our network infrastructure (including our UniFi UDM Pro) may log IP addresses for firewall and network monitoring purposes.

2. How We Use Information

• Administer and operate game servers and website features
• Prevent abuse, cheating, or unauthorized access
• Troubleshoot performance or technical issues
• Improve your experience through analytics and tuning

3. Legal Basis (for EU Residents)

For residents of the European Union, IP address collection and processing are conducted under the legal basis of legitimate interest, specifically to ensure system integrity, secure access, and detect misuse.

4. Information Sharing

• We do not sell or rent personal information.
• We may share minimal data (e.g., IP address) with trusted third-party infrastructure providers (like Tip4Serv) strictly to support transactions or platform functionality.
• We may disclose information if legally required (e.g., subpoena or lawful investigation).

5. Data Retention and Security

IP addresses are typically retained for 90 days, but may be stored longer for users who host their own servers or services through Prisolis Gaming. We store this information securely and restrict access to authorized administrators only.

We implement reasonable technical and organizational safeguards, but no transmission or storage method is 100% secure.

6. Children's Privacy

Our services are intended for users aged 13 or older. We do not knowingly collect data from children under 13. If we become aware that such information has been collected, we will delete it promptly.

7. Your Rights (EU Residents)

If you are located in the EU, you have rights to:

• Access any personal data we hold about you
• Request correction or deletion of that data
• Object to or restrict processing
• File a complaint with your local data protection authority

To exercise your rights, please contact us at: privacy@thehawaiian.dev

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:

Email: privacy@thehawaiian.dev